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salvi
New Member
6 Posts |
 Posted - 04/18/2006 : 13:56:27
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Hello, I'm new to the forum and I heard about this software from an interview that I went to. I'm trying to install the software on my Windows XP machine and I receive the below error when I go to the setup.asp file:
Application Error
Number: -2147467259 (0x80004005)
Source: Microsoft JET Database Engine
Description: Unspecified error
No more information is available.
Contact your administrator or visit the Liberum Help Desk website.
Can anyone please help me out? Thank you. |
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salvi
New Member
6 Posts |
Posted - 04/18/2006 : 19:42:43
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| No one? This forum sucks. |
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mehenson
Senior Member
USA
41 Posts |
Posted - 04/18/2006 : 21:58:29
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Salvi,
Sometimes it will take more than 6 hours for somebody to analyze your problem and come up with a solution to the question. Could you supply some details about your configuration such as the version of "Helpdesk" ex 0.97.1 or 1.0 beta. Also, what server OS and database type are you using? ex. Windows Server 2003? SQL Server 2000? Supplied access database? Also list some steps you took to set it up such as "enable parent paths" on Win2003 and/or enable admin rights to the "db" directory that stores the access database if that is what you are using.
I bet that if you supply some or all of that information, somebody will be able to help with a useful answer to your question. Most of the people here have jobs during the day and/or night and sometimes it takes a few days for somebody to find time to help. This is a great application, but we have to give up instant support when we choose the free open source option.
Eric |
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salvi
New Member
6 Posts |
Posted - 04/19/2006 : 14:42:44
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Question 1
Could you supply some details about your configuration such as the version of "Helpdesk" ex 0.97.1 or 1.0 beta.
The version that I'm trying to install is the one currently available at the Liberum.org site. The version is 0.97.3
Question 2Also, what server OS and database type are you using? ex. Windows Server 2003? SQL Server 2000? Supplied access database?
I'm trying to install the software on my machine, Windows XP Pro. I'm also trying to use the supplied MS Access database.
Question 3Also list some steps you took to set it up such as "enable parent paths" on Win2003 and/or enable admin rights to the "db" directory that stores the access database if that is what you are using.
I googled the error and it stated that there was no access to the database file. I gave full control to everyone for the installation folder, added IUSR user, etc. Nothing worked.
ps. Sorry for the previous comment, just go frustrated. Why is the installation not offered as a .exe file? |
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mehenson
Senior Member
USA
41 Posts |
Posted - 04/19/2006 : 16:53:45
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This should be enough info. About the installation procedure not being a .exe file. The nature of web technology which uses a database requires some custom configuring of variables that can’t be executed with an installer. There are three main parts of a web application, “web pages & code”’ “database”, “and IIS web server” which all require some custom configuration.
I gave full control to everyone for the installation folder, added IUSR user, etc. Nothing worked.
You will need to give the IUSR_MACHINE account CHANGE (or MODIFY)
rights to the db directory and the helpdesk.mdb file. So put the database in a directory outside of the web pages and then give that folder and the database rights to the IUSR_”machine” attount.
To use the Access database, open SETTINGS.ASP in the root of the
help desk set the DBType equal to 3 and enter the path to
the database in AccessPath (the database is located in the db
directory).
I'm trying to install the software on my machine, Windows XP Pro. I'm also trying to use the supplied MS Access database.
Windows XP will work fine as a webserver, but IIS in Windows XP and 2000 has a 10 user connection limit, so only 10 web connections can access this system at the same time. If its for a small company or school then this should be fine. Make sure that when you setup IIS on the XP box that you set the home directory to the folder that has the “logon.asp” file, then make sure that you set “logon.asp” in the documents list in IIS, this will make that page come up by just going to the root folder of that file.
The version that I'm trying to install is the one currently available at the Liberum.org site. The version is 0.97.3
The reason that I asked for version is that there is a version 1 BETA currently being developed here also. I use the 0.97.3 and I like it because it’s simple interface doesn’t confuse my users with too many options.
For full instructions, click on this link. ftp://www.liberum.org/readme.txt
Eric |
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salvi
New Member
6 Posts |
Posted - 04/19/2006 : 18:49:01
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| Eric, thanks a million for your help. With your instructions and by beginning from the start again, I am now on my way to installing the problem. Again, thank you. |
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Unspecified error - Microsoft JET Database Engine
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