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Hi We are having a problem with people raising duplicate support calls. They click on "Submit Problem" more than once and we then get loads of calls for the same problem. Is there a way of stopping the button being pressed a second time? Thanks, Jo
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Hi The emails get sent out when we update the call with additional information. What we now want to do is have an email sent out when we change the status (e.g. from "Open" to "Being Investigated"). I think it is that we need to add something into this bit of code but I'm not sure what we need to put in or where in this section
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Thanks Rob, it did exactly what I wanted it to! Jo
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Hi We've managed to get this working but are now looking at whether it is possible to have two email addresses copied in. We have tried adding the second email address by using a semicolon to separate them but this does not work. Is what we want possible? Thanks, Jo