Hello folks,
I was excited when I saw the rep_deletes package and have installed and played with it, but it appears to be an actual delete as opposed to a mass close, which is where it seems to come up in reference over and over.
Am I missing something or is there a way to alter the rep_deletes package to function for closure instead?
I have been tasked with setting up the ability to close (not delete) multiple tickets at a time, but have not met with sucess.
Any guidance would be greatly appreciated.
As an aside, I did some testing in the hope that delete and close were being used synonymously, but that doesn't seem to be the case,
I am having the same issue. Can this be done? Please let me know if there is a soloution.
Freebies | Free Samples
hmmm.. interesting idea.
It shouldn't be too difficult to knock up it just depends on how robust you want it and what you want it to do.
E.g. Do you want a global close statement that is the same for each of them or do you want to be able to customise?
Do you require it to be robust enough to allow for 1-x or would a fixed amount of tasks to close (for example 10) be enough?
The easiest way to do this would be to create a new page with text fields for each that on submit updates the code for the ID's that you've specified so they have whatever you have set the close status as, plus all the other relevant data.
Most of the code could be copied from the details.asp page for reps.
Regards,
Pete
Having thesame issue here....I really need to get rid of this problem, it sucks to have it always....
Is there any ways to have it all fixed???
best,
lacey
Ive been seraching al over the net on how to resolve this.. Can somebody help..
Brisbane Builder
Hi Guys,
Well.. it was a little bit more difficult than I thought it would be but I've got something knocked together now.
add a link on your default.asp and dump this file in the rep folder.
This doesn't just allow for mass close but also mass update!
On the page you will see 10 dropdown boxes - only enter a problem in one dropdown box, if you leave a box blank it will ignore it. If you enter a problem id in more than one dropdown box it will update it twice!
The time also works slightly differently as well. Instead of just replacing the time this field adds what time you put in the box to the problem. So if the time already is 10 and you say 2 it will make it 12.
I've tested it but if you have any dramas let me know.
Cheers,
Pete5228.multiclose.zip
That means if we update the problem id in every box it will update it that much times?
This will do many copies of it even if it is not required.
Camera Truck Rental
yes Aidan, that is correct.
This is why you should only have each problem id once in the list.
Also if you don't want to update 10 that is fine, the programming behind it is intelligent enough to ignore the empty boxes.