For Help Desk Administrators: choice of using NT user accounts or a separate database for granting users access to the help desk runs on Microsoft IIS - no proprietary web servers easy-to-use menus for managing reps, departments, categories, priorities and statuses runs on with MS SQL or an Access database built-in reports for keeping track of problems, users and support reps configurable email messages easily customizable pages to fit your organizations needs

For Support Personnel access from any client with a web browser e-mail notification of new problems or updates pager support problem listings with vital details ability to view and edit another rep's problems problem updates are stamped with date, time and username search through problems by username, category, description, solution, dates and more

For The Users submit problems via a web-based form view the progress of open problems update problems with additional information e-mail notification list previously submitted problems user searchable knowledge base