For Help Desk Administrators

• choice of using Windows user/domain accounts or a separate database for granting users access to the help desk
• runs on Microsoft IIS - no proprietary web servers
• easy-to-use menus for managing reps, departments, categories, priorities and statuses
• runs on with MS SQL or an Access database
• built-in reports for keeping track of problems, users and support reps
• configurable email messages
• easily customizable pages to fit your organizations needs

For Support Personnel

• access from any client with a web browser
• e-mail notification of new problems or updates
• pager support
• problem listings with vital details
• ability to view and edit another rep's problems
• problem updates are stamped with date, time and username
• search through problems by username, category, description, solution, dates and more

For Your Users

• submit problems via a web-based form
• view the progress of open problems
• update problems with additional information
• e-mail notification
• list previously submitted problems
• user searchable knowledge base