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  • Application Error - Number: -2147220973 (0x80040213)

    When changes to open tickets are made by both User and Rep logins, the following error message appears. The issue is not always present, but happens more often than not. Application Error Number: -2147220973 (0x80040213) Source: CDO.Message.1 Description: The transport failed to connect to the server...
    Posted to Support by jnemastil on 05-20-2011
  • Instalation on Windows Server 2003 with IIS 6

    I can only get to the admin and setup page, when going to all other pages I get paged can't be displayed. I have asp installed and set IIS to permit asp. I have turned off friendly http errors and still get page can't be displayed. I have added everyone access to the wwwroot folder. I have it...
    Posted to Support by David Cornelius on 01-04-2011
  • User finally logging in, now 'Cannot find the object "tblConfig"

    I finally got to the stage where I've installed the database and the Data Base Connector is installed and talking with SQL. When tailoring the IIS I had trouble with the following stage; Click the "Documents" tab and click "Add". Enter each of these and place them in this exact...
    Posted to Support by gbr80 on 02-08-2010
  • JMail error

    We have one of the original versions of Liberum HD and our IT dept. has used it extensively for many years. We have not needed to upgrade our version, but we have recently moved the location of our email server. I made sure to install JMail on the email server, but we are still getting the dreaded JMail...
    Posted to Support by pbarron on 12-04-2009
  • Only 100 problems displayed

    MS Server 2003 and MS SQL Server (both standard installs). Reps only see 100 problems, even when they have more. Problem pages display the latest problems with the oldest ones not displayed at all. Is this a helpdesk issue or a SQL Server config problem. Any help would be appreciated. Lothian313
    Posted to Support by Lothian313 on 07-02-2009
  • email problem

    Help please!!! I got this error message : Application Error Number: 70 (0x00000046) Source: Microsoft VBScript runtime error Description: Permission denied My IIS server and Exchange 2003 server are both windows 2003. According to several posts listed here, i can use CDONT if i register its dll on my...
    Posted to Support by nguyen9377@gmail.com on 06-24-2009
  • Problem not found in Database

    When I search for a past issue in our database using a keyword, the ticket that I want to view is on the list, but when I click to open it says, "ERROR Problem ID 1752 was not found in the Database." I have tried to open using just the problem ID but I get the same error message. I am able...
    Posted to Support by breames on 04-28-2009
  • http 500 internal server error

    Install the application on IIS 6.0 database as follows and execute the application comes to changing the language changes the language when I go to Configure your help desk. get the error http 500 internal server error. My windows server 2003 r2 sp2
    Posted to Support by iortega on 04-03-2009
  • Submitting new issue

    Hi all, I get the following error when I try and submit an issue, how ever if I click back in the browser and then go and look in the 'View problem list' it has created a post. Application: error 424 (0x000001A8) Source: Microsoft VBScript runtime error Description:Object required Im using Server...
    Posted to Support by Kris on 04-01-2009
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