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I would like to use the pager feature to notify me of when a ticket is updated and closed. I am the IT Director and when my techs get assigned the ticket I do not recieve updates anymore. I am only able to get the default which is when a ticket is created. I do have my email in the pager slot in the...
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we are using access as our database. is there a way to search the "notes" field? my engineer was able to create a query that pulls all of the notes related to a ticket into a single table. is there a way to create a asp page that searches this access query? victor