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  • How does Liberum use anonymous IIS Login?

    I want to use Liberum Helpdesk and I tested it on my Windows XP PC but it really needs to be on a server. The trouble is I don't know where to put it, I have Virtual servers and I have 13 of them. Trouble is they are all doing important work already and a lot of them are already MS SQL Server and...
    Posted to Support (Forum) by Belladonna on 10-08-2011
  • Initial setup OK until trying to go to Config

    Created Domain Security Group DOM\HelpDesk and assigned myself and Administrator to it Created folders on Win 2003 server D:\HelpDesk\WWW and D:\HelpDesk\SQL and gave DOM\HelpDesk full rights to folders. Installed Liberum into WWW and edited SETTINGS.ASP so that everything commented out bar: Application...
    Posted to Support (Forum) by Mark on 06-10-2010
  • Re: Problem in Footer

    You'll find it in the file called public.asp. Open in whatever editor you are using and search for footer or DisplayFooter. This will drop you down to about halfway through the file where you'll find the code for the footer. There is only the one public.asp which is common for all pages so it's...
    Posted to Support (Forum) by Nick James on 04-09-2010
  • Only 100 problems displayed

    MS Server 2003 and MS SQL Server (both standard installs). Reps only see 100 problems, even when they have more. Problem pages display the latest problems with the oldest ones not displayed at all. Is this a helpdesk issue or a SQL Server config problem. Any help would be appreciated. Lothian313
    Posted to Support (Forum) by Lothian313 on 07-02-2009
  • E-mail Updates and Closed via pager

    I would like to use the pager feature to notify me of when a ticket is updated and closed. I am the IT Director and when my techs get assigned the ticket I do not recieve updates anymore. I am only able to get the default which is when a ticket is created. I do have my email in the pager slot in the...
    Posted to Support (Forum) by Neal Holt on 06-16-2009
  • Re: User can't view others submitted issues

    Im using SQL 2008. The only code I have changed is the base URL in the database Config table. The site couldn't find the User menu, rep menu and log off pages, it kept looking for ''
    Posted to Support (Forum) by Kris on 04-06-2009
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