good morning,could anyone tell me how I can activate more than one category support representative. that is, assign more than one user support by category.Thank you very much.
You'll need to add another selector on the pages, and an additional field in the database.The database 'problems' will ned another field something like rep2.The asp file public will need a few changes to add the second rep to the defined lookups.There's a few other files in the user and rep folder which add input that will need the rep input duplicated for the second rep.The changes ought to be fairly logical and limited to about 4 files (I think)
@Juan-Nick's suggestion is more elegant, but I've managed to get email notification sent to more than one person by creating a liberum user and adding the email addresses of the support staff separated by a comma. When a ticket is assigned or updated, they all get notified.
Victor it works and is blindingly simple.. Ace idea