How do I view all rep problems? For now I can only see the ones assigned to me.
Once assigned you only see a rep view when you are logged in as a rep.
Your best bet would be to go to the admin menu and use the reports option. You should be able to show all jobs listed by rep over a date range. That's the best way to get what you want within Liberum.
Otherwise just make an external view of the database, this way you could make a set of custom standard reports.
There is a mod that allows you to view all of the open tickets "View All Problems for All Reps" on http://liberum.robatkinson.net, but that site is now 503: Service Unavailable. You may be able to find it w/a Google search.
Google has some cached pages for this site but I've not been able to fish out the detail for this.
Anyone out there got this info or has done it???
I used the mod by Mr. Atkinson and now have another problem from it posted here: http://www.liberum.org/forums/t/252.aspx
Site is backup, but undergoing a major revamp watch this space!
All mods available again.
ThanksRob
well you could do a search for all non closed items and change the date-range right back to 2000... or:
add this to your /rep/default.asp
<tr class="Body1"> <td align="center"> <a href="all.asp">All Open Case-logs</a></td></tr>
and copy the attached file to your /rep directory saved as all.asp
8117.all.zip
I use the priorities a fair bit so it's priority sorted as well rather than date/id.