Liberum Help Desk
The free, open source solution for the web-based help desk.

Initial setup OK until trying to go to Config

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Top 500 Contributor
1 Posts
Mark posted on 06-10-2010 10:29 AM

Created Domain Security Group DOM\HelpDesk and assigned myself and Administrator to it

Created folders on Win 2003 server D:\HelpDesk\WWW and D:\HelpDesk\SQL and gave DOM\HelpDesk full rights to folders.

Installed Liberum into WWW and edited SETTINGS.ASP so that everything commented out bar:
Application("DBType") = 2
Application("SQLServer") = "WEBSVR\SQLEXPRESS"
Application("SQLDBase") = "HelpDesk"

Copied and edited helpdesk.sql to point to folder:
CREATE DATABASE HelpDesk
  ON
  (
    NAME = HelpDesk,
    FILENAME = 'D:\HelpDesk\SQL\helpdesk.mdf',
    SIZE = 5,
    FILEGROWTH = 5
  )
  LOG ON
  (
    NAME = 'HelpDesk_log',
    FILENAME = 'D:\HelpDesk\SQL\helpdesk_log.ldf',
    SIZE = 5MB,
    FILEGROWTH = 5MB
  )
GO

Did Not edit but wish I had:


INSERT INTO tblconfig
  (
    SiteName, BaseURL, AdminPass, EmailType, SMTPServer, HDName, HDReply,
    BaseEmail, EnablePager, NotifyUser, EnableKB, DefaultPriority, DefaultStatus, CloseStatus, AuthType,
    Version, UseSelectUser, UseInoutBoard, KBFreeText, DefaultLanguage, AllowImageUpload, MaxImageSize
  )
  VALUES
  (
    'Company Name', 'http://www.company.com/helpdesk', 'admin', 1, 'smtp.company.com',
    'Consultant',
'helpdesk@company.com', '@company.com', 0, 0, 2, 1, 1, 100, 2,
    '0.97', 1, 0, 0, 1, 0, 100000
  )
GO

Ran SQL Server Management Tool 2005 and ran Query to build databases as above.

Ran IIS6 Manager, Created New WebSite HelpDesk with NT Authority, No Anon, and Default page = default.asp

IE7 and browsed to http://WEBSVR/Setup.asp  Installed  'english' as directed,
clicked on config link and it brought up an error saying Syntax error, not allowed to use ../ to navigate in public.asp

Now I cannot do anything at all because it keeps trying to use http://www.company.com/helpdesk which does not exist.

Not a big issue to wipe and start again but cannot get past this point !  Suggestions PLEASE

All Replies

Top 10 Contributor
40 Posts

There's another problem with '../' relative links in IIS6

See my post at http://www.liberum.org/forums/t/253.aspx for the answer

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