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Application Error

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Answered (Verified) This post has 1 verified answer | 8 Replies | 3 Followers

Top 50 Contributor
5 Posts
dabrudda posted on 06-15-2009 9:30 PM
I'm running Windows Server 2003 with IIS 6.0 and get this error when submitting or updating tickets when running as a regular user. As an admin I can submit and update tickets. I've tried granting Full access to the IUSR_servername and authenticated users accounts to the database folder and helpdesk folder. What am I missing?
Thanks

Application Error
Number: 70 (0x00000046)
Source: Microsoft VBScript runtime error
Description: Permission denied

Answered (Verified) Verified Answer

Top 50 Contributor
5 Posts
Verified by dabrudda

I found a solution to my problem.  I used Process Monitor from Microsoft and captured data while submitting a ticket then searched for ACCESS DENIED and found C:\Program Files\Exchsrvr\Mailroot\vsi 1\Pickup directory not allowing regular users to create an email.  Once I set permissions on that directory to allow WRITE permissions for Authenticated Users then I was able to submit tickets and send emails using CDONTS

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Top 10 Contributor
29 Posts

Could you also write when this error is shown, that is after which link is clicked. Could you also write the link (asp page) before and after the error?

Top 25 Contributor
13 Posts

I'm having same problem. I believe that the error pops up when you click on "Submit Problem" button under the "new.asp" page. I think the page "postnew.asp" page checks for authentication because i saw the line "Call CheckUser(cnnDB,sid)". Where do they put the "CheckUser" mehod?

Top 25 Contributor
13 Posts

i think i found something...i checked the "problems" table, all of my test tickets are there. i think the error is coming from the part whene it's trying to send email...still digging..

Top 10 Contributor
29 Posts

what is your "emailing agent"? I have ASPEmail as mine and is configured to forward email to smtp.company.com (smtp.company.com should anticipate emails from help desk server).

Top 50 Contributor
5 Posts

This error happens when I click Submit.  I am using CDONT as a mail client.

Top 10 Contributor
29 Posts

i believe it is somewhere written that CDONTS need some changes to work properly. It is now replaced by CDO objects. I would search on sending email using CDO.

If i find my copy of code to email using CDO, i will post.

Hope this helps :)

Top 10 Contributor
29 Posts

Just found emailTest.vbs, here it is

Set myMail = CreateObject("CDO.Message")
myMail.Subject = "Sending email with CDO"
myMail.From = "tyampoo@foo.org"
myMail.To = "dabrudda@foo.org"
myMail.TextBody = "This is a test message."

myMail.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/sendusing")=2

'Name or IP of remote SMTP server
myMail.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpserver")="smtp.foo.org"

'Server port
myMail.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpserverport")=25

myMail.Configuration.Fields.Update

myMail.Send

set myMail=nothing

 just change From, To addresses, and smtp server address and it sould work.

hope this helps,

Tyampoo

 

Top 50 Contributor
5 Posts
Verified by dabrudda

I found a solution to my problem.  I used Process Monitor from Microsoft and captured data while submitting a ticket then searched for ACCESS DENIED and found C:\Program Files\Exchsrvr\Mailroot\vsi 1\Pickup directory not allowing regular users to create an email.  Once I set permissions on that directory to allow WRITE permissions for Authenticated Users then I was able to submit tickets and send emails using CDONTS

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