Hi AllHas anyone got experience of HESK Helpdesk AND Liberum? I would love to incorporate the 'Canned Responses' and 'Auto-suggested solutions' used in the Open Source Hesk; for our school Helpdesk (heavily modified Liberum).Anyone got any ideas which parts of hesk I need to add to LiberumTIAJODY
anyone?
Hesk is a php application. Liberum is an asp application. I guess if there are features in Hesk you want in Liberum you'd have to create the new code in Liberum from scratch. There isn't any conversion mechanism I know of between php to asp.
Doug G
Thanks doug.
Is http://www.me-u.com/php-asp/ any good? Ultimately I just need a dropdown box with 'canned responses' which when selected populates the 'Enter Additional Notes' field, and the same for the Solution section.
I reckon the 'statuses' section could be cloned and adapted (and a copy of the status table added) to suit this - but I am unsure what to change to associate a new function?
The other sticking point is populating the 'Enter Additional Notes' field from the modified 'statuses' dropdown?
Regards
Jody
Hi
Whilst experienting, ive managed to disable the 'Hide From End Use' funtionality from the additional note section. Changimng Rep/Staus' etc remains private.
Please any ideas as users can see all added comments now! :-(
TIA
Anyone pretty please?
chatmsth: Hi Whilst experienting, ive managed to disable the 'Hide From End Use' functionality from the additional note section. Changing Rep/Staus' etc remains private. Please any ideas as users can see all added comments now! :-( TIA Jody
Whilst experienting, ive managed to disable the 'Hide From End Use' functionality from the additional note section. Changing Rep/Staus' etc remains private.